Frequently Asked Questions (FAQ)
About Lecsa
Q: What makes Lecsa Specialty Snacks unique?
A: Lecsa Specialty Snacks is a family-owned business focused on bringing global flavours to your doorstep. We curate a mix of international, nostalgic, and trending snacks, carefully selected to create a unique and memorable experience with every order.
Orders & Shopping
Q: How do I place an order?
A: Simply visit www.lecsa.ca, browse our collection, add your items to the cart, and complete checkout. You’ll receive a confirmation email once your order is placed.
Q: Can I customize snack boxes?
A: At the moment, our boxes are pre-curated to ensure quality and consistency. We are working on offering customization options in the future.
Q: Do you offer bulk or corporate orders?
A: Yes. We offer bulk and corporate gifting solutions, including snack boxes for events, employee gifts, and client appreciation.
📩 Contact us at contact@lecsa.ca for a custom quote.
Shipping
Q: Where do you ship to?
A: We ship to:
- Canada
- United States (excluding Hawaii and restricted regions)
- International locations including Brazil, Europe, and Japan
Q: Do you offer free shipping?
A: Yes — we offer free shipping across Canada on orders over $85 CAD (excluding Territories).
Q: How long does shipping take?
A:
- Canada: 5–10 business days after shipping
- International: 10–25 business days
Delivery times may vary depending on location and courier conditions.
Q: How can I track my order?
A: Once your order ships, you’ll receive an email with tracking information. You can also check your order status through your account.
Q: Can I change my shipping address after placing an order?
A: Unfortunately, we cannot modify shipping details once the order is confirmed. Please review your information carefully before checkout.
Shipping Issues
Q: What if my package arrives damaged or opened?
A: If your package arrives damaged, opened, or tampered with, please:
- Contact us within 7 days
- Provide photos of the product and packaging
We recommend refusing the delivery at the door if the package appears compromised.
Q: What if my package is lost?
A: If your package is lost in transit, contact us and we will assist by opening an investigation with the courier.
Note: We are not responsible for packages marked as “Delivered” by the carrier.
Returns & Refunds
Q: Do you accept returns or exchanges?
A: No. For health and safety reasons, all food and candy sales are final.
Q: When do you issue refunds?
A: Refunds are only issued if the order arrives:
- Damaged
- Opened or compromised
- Incorrect
All claims must include photo evidence and be submitted within 7 days.
International Orders
Q: Will I need to pay customs or duties?
A: Yes. For international orders, customers are responsible for any customs fees, duties, or import taxes required by their country.
Products & Quality
Q: How are your products packaged?
A: All products are packed carefully to ensure safe delivery. We may include protective materials and, when needed, temperature control elements.
Q: Are you responsible for melting or weather-related damage?
A: We take precautions when possible (such as adding ice packs), but we are not responsible for damage caused by weather conditions during transit.
Payments
Q: What payment methods do you accept?
A: We accept major credit cards (Visa, MasterCard, American Express) and secure payment options such as PayPal.
Still Have Questions?
📩 Contact us anytime at contact@lecsa.ca
We’re here to help and ensure you have the best possible experience with Lecsa Specialty Snacks.